Technical requirements – remote consultation toolbar
This article describes the technical requirements for the myGP desktop app.
Windows administrator rights
Windows Administrator rights are not explicitly required to install the myGP toolbar client. A regular user should be able to install on their own.
If all installation of applications are blocked for non-administrator users, local IT Support team will be required to provide assistance during installation or will need to whitelist the myGP toolbar application
Installation and folder read/write access
myGP Buddy uses the OneClick install solution from Microsoft. If you require an enterprise level installation solution, please contact myGP Support to discuss this.
Read/write access is required to these folders:
C:\Users\Username\
C:\Users\Username\AppData\Local\Apps\2.0
C:\Users\Username\AppData\Local\
Where access to the above folders are blocked, myGP toolbar may be able to install, but would not be permitted to function.
Anti-virus
myGP Buddy could get blocked by anti-virus software. We advise that myGP is whitelisted on any CCG/CSU managed anti-virus solutions.
We work with the major anti-virus suppliers to verify the myGP toolbar application, which should reduce anti-virus software from blocking or generating errors when myGP Buddy is run.
Firewall requirements
Port 443 (HTTPS) is open
No restrictions to the address:
https://buddyapi.iplato.net/
Whitelist access to the following IP addresses:
- 212.237.215.25
- 3.8.158.27
Firewall solutions should not block the myGP Buddy application.
Proxy settings
Ensure any proxy that is in use permits access to the following domains:
- mygp.com
- iplato.net
Minimum PC requirements
Hardware |
Minimum Specification |
| CPU | Dual core 2Ghz processor or equivalent |
| Hard Drive Space | 1GB of free space on the C drive |
| Operating Systems | myGP Buddy is compatible with Windows 10, 32-bit and 64-bit system type |
| Monitor | A minimum resolution of 1024×720 |
| Memory | 1GB of usable RAM is required. However, other applications installed on the device should also be considered because these will increase the amount of memory required for the device to run smoothly. |
| Connectivity | Reliable internet access. |
| Software framework | Version 4.8 of the .Net Framework |
Compatible clinical systems
myGP is compatible with the following clinical systems:
- EMIS Web
- SystmOne
Video consultations
To ensure the smooth running of the video consultation functionality, ensure that the below technical requirements have been met: