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Prescription collection

Unsure about the rules of prescription collection? Discover important information about prescriptions with myGP app.

Join millions of people ordering their prescriptions online

Choosing a pharmacy

Did you know that you can collect your medication from any pharmacy you choose? You are required to have a nominated pharmacy who will manage your prescriptions; however, you can change your nomination whenever you wish.

You can select any online pharmacy, high street or local pharmacy, or even your local supermarket pharmacy—whatever works for you! Just let your chosen pharmacy know, and they will manage the rest.

@Morgy311
@Morgy311
Aug 4, 2024
So much more convenient and easy to request appointments, prescriptions and order repeat medication. You can do it straightaway via the app and not need to remember to ring the surgery when it opens. This means you can do this all when the surgery is closed such as early mornings, late evenings and weekends. You can also easily nominate a preferred pharmacy to either collect or deliver your medication. 100% easy to use and fits in with a busy life and shift work.
@Zulu 87
@Zulu 87
Oct 19, 2024
I just remembered (Saturday) that I need to order my prescription as I keep forgetting but panicked as it was the weekend, however I am now relaxed as done it through the app and know it will be ready for me next week to collect. App is easy to use
@garythebiggolfer
@garythebiggolfer
Aug 29, 2024
Excellent service with multiple collection options.
@Spotgieter
@Spotgieter
Jul 27, 2024
Initially worried about turn around from requesting to collecting meds at nominated pharmacy but great service all around.
@Nel69
@Nel69
Jun 11, 2024
Getting repeat prescriptions couldn’t be easier! I request them in the app, and generally get a text from my pharmacy the next day for collection, what a service!
@Proc1975
@Proc1975
Apr 5, 2024
I like this app because before this I’d forget to order my medication or have to ring up the gp surgery/ or go in and ask for it. This app takes all the hassle out of that. I literally request what I need and after a few days go to my nominated pharmacy and collect.
@Thehappyman1234
@Thehappyman1234
Apr 5, 2024
I find this a very handy app. It is very easy to access. I am particularly glad to have the ‘Click and Collect’ option now, as it allows me to receive updates on my prescription order at other Healthera pharmacies. At the moment I collect my repeat prescriptions at my local GP surgery. Unfortunately, they do not offer the ‘Click and Collect’ service, and therefore I am unable to receive updates on my order and it is often not ready for me straightaway when I go to collect it.
@Stress free patient
@Stress free patient
Mar 7, 2024
I have been using My GP app for sometime. It is so quick and easy to use. Cuts out having to go to the surgery to put in and pick prescriptions. I have a nominated pharmacy who txt me once my prescription is ready for collection. This saves so much time, and I’m sure it relieves pressure on staff resources. Love this service💙

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FAQ's

Can I collect my prescription from any pharmacy in the UK?

Yes — you can choose a pharmacy to pick up your prescription from each time you are issued one. Simply choose your pharmacy of choice when placing your request in the myGP app. Find out how to order repeat prescriptions online.

Can a doctor give you a prescription over the phone?

Yes, your GP can prescribe you medication over the phone and over online consultations with the myGP app. They’ll process it for it to be dispensed at your chosen local pharmacy.

Can someone pick up a prescription for me?

You can pick up a prescription on behalf of someone else if that person has informed their GP surgery. You’ll be asked to give the name and address of the patient you’re collecting the prescription for. This can be both paper and online prescriptions.

Can doctors tell if you picked up a prescription?

All pharmacies keep a paper copy of paper prescriptions. Your doctor can contact the pharmacy to confirm that the prescription was picked up. The same applies to online prescriptions — doctors will receive a notification indicating whether or not the prescription has been picked up.

Anything you need help with?
Feel free to send a message to our support team here.

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