Prescription delivery
Nominating an online pharmacy to process your repeat prescription means you are left with more options to suit your lifestyle. Offering free home delivery, click-and-collect to high street stores, or smartly packing multiple medications into organised time-stamped packets makes your life easier.
Your nominated pharmacy will electronically receive your prescriptions. With myGP, our online pharmacy partners work with your NHS GP for NHS prescription delivery when youāve ordered your prescription. Instead of going to your pharmacy to pick up your repeat prescriptions, they will deliver them to an address of your choice for free.
Who are our partners?
We have carefully selected partners to deliver repeat medication, giving the ultimate choice, putting the power in patientsā hands. We work with Pharmacy2U, LloydsDirect, and PillTime.
If you are requesting prescriptions for the first time through the myGP app, you will be given the option to nominate any pharmacy that is available in your area. If you donāt wish to delay your prescription request, you can always nominate a pharmacy separately through the Pharmacy Nomination section in My Prescriptions.
Pharmacy2U makes managing your medication easier. From reminding you to place your prescription order so you donāt run out to working with your GP to arrange your prescription, they dispense and deliver your medication to your door for free. Since founding the UKās first online pharmacy in 1999, Pharmacy2U is now the UKās largest online pharmacy, with over 300,000 customer reviews rating them āExcellentā on Trustpilot.
Pharmacy2U is a ādistance selling pharmacyā, or internet pharmacy. This means it can offer a full range of essential NHS pharmacy services to you, on a non-face-to-face basis. Once youāve registered with Pharmacy2U, just request your medication via myGP as you usually would. After your prescription has been approved, Pharmacy2U will dispense your medication and deliver it to your door for free. When possible and with your consent, your prescription can be delivered through your letterbox, so thereās no need to wait at home. However, controlled drugs and refrigerated items will need a signature. Pharmacy2U provide easy and convenient order tracking updates too. If you usually pay for your NHS prescriptions, you will still need to pay the normal NHS fee (Ā£9.35 per item). If you are exempt from this payment or have a pre-payment certificate, then you will not be charged. When you register, just tell us why youāre entitled to free NHS prescription medication.
Pharmacy2U recommends ordering your repeat prescription at least five working days before you need it. This gives your GP enough time to approve it and for us to deliver it to you. Plus, there is no need to remember to place your next order, Pharmacy2U will remind you when itās time to order via email, SMS, app notification, or a simple phone call.
When you have signed up for Pharmacy2U to deliver your prescription medication, you should receive an activation link for your Pharmacy2U online account. Donāt worry if not, Pharmacy2U will send you an email with a similar link for you to follow. When you have activated your Pharmacy2U online account, you will be able to log into our online services. From here, you can check your order as it progresses through Pharmacy2Uās systems. Simply click on the āOrder Historyā widget on the patient dashboard and select your most recent order. If youāre unable to see your order, it is likely that your GP has not yet approved your request. You can view your request status in the myGP app under My Prescriptions. As myGP handles the ordering of your repeat prescriptions, Pharmacy2U can only monitor progress from the point your prescription delivery has been approved. When your order is out for delivery, Pharmacy2U provides a handy link to allow you to follow its progress with our selected courier, Royal Mail. Clicking on the link navigates you to the Royal Mail website where we ensure your tracking number is pre-populated. Just click to search and you will see updates on your order.
The current prescription charge is Ā£9.35 per item. You may be entitled to free prescription delivery service if you meet specific NHS criteria. For example, if you are aged 60 and over, on income support, or under 16, you are entitled to free prescriptions. Visit the NHS page on āWho can get free prescriptionsā to find out if you qualify.
Yes, Pharmacy2U can dispense these medicines and deliver them safely to patients using a tracked and signed-for delivery service.
Yes. Pharmacy2U uses insulated packaging and next-day delivery service to keep parcels containing these medicines cool in transit.
Pharmacy2U is registered with the General Pharmaceutical Council, NHS England, and the Care Quality Commission and, as such, accepts all NHS exemptions, including pre-payment certificates. When registering, simply provide the type of exemption (F ā has a prescription pre-payment certificate) and when your payment exemption expires. When fulfilling your pharmacy delivery order, Pharmacy2U will check the exemption status you have provided matches what is stored with the NHS, so please ensure the information you add is accurate and up to date.
Try reading Pharmacy2Uās comprehensive FAQ section on theirĀ help and supportĀ page to guide you through the process or message them onĀ live chat.
LloydsDirect is an online pharmacy that delivers your medicine at no extra cost to you or the NHS. Plus, you donāt need to worry about forgetting to reorder, as LloydsDirect will send you a reminder before youāre due to run out.
LloydsDirect is already being used byĀ over half a million peopleĀ and has anĀ Excellent Trustpilot rating, with an average score of 4.6 stars.
Using LloydsDirect is very simple:
- RegisterĀ with LloydsDirect in myGP
- RequestĀ your prescriptions using my GP
- Once your GP has approved your request, your medicine isĀ delivered to your
chosen address
LloydsDirect offers free tracked delivery by Royal Mail. As a certifiedĀ B Corp, LloydsDirect sends your medicine in discreet, eco-friendly packaging that fits
through your letterbox when possible.
The average time from order for your pharmacy delivery to arrive is four days, but how quickly you receive your order depends on when your GP approves your request and stock availability. Thatās why LloydsDirect recommends ordering 10 to 14 days ahead. To further speed things up, most packages are sent using Royal Mailās tracked 24h or 48h delivery service.
If you need your prescriptions sooner, you can emailĀ help@lloydsdirect.co.ukĀ once your GP approves your request. Youāll be sent a prescription code that allows you to pick up your medicine from any local pharmacy.
You can track the status of your delivery in the myGP app. Open myGP, tap onĀ My Prescriptions, scroll to the bottom and tap on theĀ Prescription Delivery page. The most recent order will be at the top and tell you at what stage your delivery is at.
Statuses your prescription can be in:
- Picking: your prescription is being selected from the warehouse.
- Dispensing: your prescription has been picked and is now being dispensed by the LloydsDirect Pharmacy team.
- Dispatching: your prescription has been picked and is now being packaged for delivery.
- Dispatched: your prescription is out for delivery and will be the final status.
- Awaiting stock: LloydsDirect is waiting for the prescription to be re-stocked.
- Not dispensed: the prescription was not chosen to be delivered by the patient.
Once your medicine has been posted, Royal Mail will send you a link, which you can also use to track your delivery.
Yes. LloydsDirect sends it using Royal Mail 48h or 24h signed for. You donāt need to do anything differently ā the postage method changes automatically for controlled medicine. If your controlled medicine needs to be kept in safe custody, please contactĀ help@lloydsdirect.co.ukĀ before you order.
Yes. LloydsDirect uses ice packs and award-winning WoolcoolĀ® insulated packaging to keep fridge medicine at the right temperature. Fridge medicine is also sent using Royal Mail tracked 24h, so it spends less time on the road.
You will just need to pay the regular NHS rate unless you have a pre-payment certificate or are exempt. If youāre ordering medicine for someone under 16 or over 60, LloydsDirect will automatically apply the exemption. For all other NHS exemptions, you can enter your exemption number when registering with LloydsDirect.
LloydsDirect is a registered pharmacy, so it accepts all NHS exemptions, including pre-payment certificates. You will be asked to upload a photo of your pre-payment certificate when you request your first NHS prescription delivery. The LloydsDirect Pharmacy team will check and confirm it, ensuring you will not be charged for prescriptions.
Donāt have one yet? Purchase an NHS prescription pre-payment certificate here.
You can visit the LloydsDirectĀ Help CentreĀ or speak to a member of the LloydsDirect Patient Care team atĀ help@lloydsdirect.co.uk.
Any patient on four or more repeat medications will be able to nominate PillTime as their chosen pharmacy.
PillTime makes managing multiple medications easier. If you spend too many hours arranging and scheduling medication for yourself or someone you care for, PillTime may be an option to make the multiple medication process easier for you. PillTime is an online pharmacy that arranges your medication and delivers it to your door for free. As we get older, medication management gets more complex. Almost 7 million people in the UK take five or more different medications daily. It can be confusing to keep track and make sure that you follow your prescription correctly. Approximately half of the people fail to do so, and this can have serious health impacts.
PillTime organises medication into clearly labelled, easy-to-open dose-specific pouches and delivers a monthās worth to your door for free. PillTime pouches are organised on a roll, in date order. They are labelled with the contents, the day and time (for example, lunchtime, Friday) that they should be taken. You can wave goodbye to a dosette box or numerous bottles and boxes and be confident that you wonāt miss a dose again. PillTime uses robotic technology at its Bristol-based dispensary to produce and fill pouches more quickly and safely than traditional chemist trays. Using AI technology to ensure the contents of each pouch is fully accurate, this process is completed under the supervision of experienced pharmacists, who double-check the contents before delivery. PillTimeās pharmacy technology means any errors in medication dispensing are easily identified (for example, if the pill is cracked, or human error). So, you get the doses you need without any error or hassle and are less likely to make mistakes when taking the medication at home. Items that donāt fit into a pouch, such as inhalers or creams, can also be dispensed.
Independence: Taking your medication with PillTime couldnāt be simpler. You simply tear open the pouch and take your medication as and when it has been prescribed. Lifestyle: PillTime pouches fit simply into your pocket or purse. You no longer need to be committed to carrying multiple boxes, bottles, and packs. Instead, your medication can fit your lifestyle. Reassurance and adherence: You can be confident that you are taking the right dose at the right time. PillTimeās pre-packaged, personalised pouches are the ideal prompt and help prevent instances where you might skip or miss a dose. Each dose pouch is easy to open. They tear from the right-hand side much like ripping a piece of paper. For people with arthritis or limited hand dexterity who struggle to get pills out of blister packs, this can make a real difference. Pharmacy delivery saves you time and money: There is no need to regularly join the queue at your local pharmacy. PillTime delivers your medication and other prescription items directly to you at home for free.
Pill Timeās service is completely free of charge. As a registered NHS pharmacy online, itās funded like any other community pharmacy and doesnāt charge you or the NHS any extra for the pouches or delivery. If you pay for your prescriptions, then this cost remains; however, thereās no additional charge for delivery to your door.
Itās easy to get set up! Simply nominate PillTime when prompted in myGP app and follow the steps on screen. It takes a couple of minutes. At the moment, PillTimeās service is only eligible for people living in England.
Visit PillTimeāsĀ Help CentreĀ or emailĀ customerservices@pilltime.co.uk